The HVAC Lead Co. ("we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and prospective customers. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have regarding your information. Our practices comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
By visiting thehvacleadco.com or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
The HVAC Lead Co. is a B2B marketing and automation services company based in Ontario, Canada. We provide HVAC lead generation, CRM automation, and revenue systems to HVAC contractors and businesses operating primarily in Ontario. Our contact details are:
- Business name: The HVAC Lead Co.
- Phone: 1-647-931-1904
- Email: [email protected]
- Website: https://thehvacleadco.com
- Service area: Ontario, Canada
2. Information We Collect
We collect personal information in several ways:
2.1 Information You Provide Directly
When you fill out a contact form, book a free revenue audit, or communicate with us by phone or email, you may provide your name, business name, email address, phone number, and details about your HVAC business. We use this information solely to respond to your inquiry and deliver the services you have requested.
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages visited, and the date and time of your visit. This information is collected through cookies and similar tracking technologies, including Google Analytics (see Section 5).
2.3 Information From Third-Party Integrations
Our services are built on the GoHighLevel (GHL) platform. When you interact with our booking calendar, intake forms, or automated follow-up sequences, information you submit is stored within GoHighLevel's CRM infrastructure. Please review GoHighLevel's own privacy policy at gohighlevel.com/privacy-policy for details on how they handle data.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to inquiries and provide the services you have requested.
- To schedule and conduct free revenue audit calls.
- To deliver HVAC lead generation, automation, and CRM services to active clients.
- To send service-related communications, updates, and invoices.
- To send marketing communications where you have provided consent, including newsletters and promotional offers. You may withdraw consent at any time (see Section 7).
- To analyse website traffic and improve the performance and content of our website using aggregated, anonymised analytics data.
- To comply with applicable legal obligations.
We do not use your personal information for automated decision-making that produces legal or similarly significant effects without your knowledge.
4. Legal Basis for Processing
Under PIPEDA, we collect, use, and disclose personal information only with your knowledge and consent, or as otherwise permitted or required by law. Consent may be express (e.g., completing a contact form) or implied (e.g., providing a business card at a trade event). You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
5. Cookies and Analytics
Our website uses cookies — small text files stored on your device — to improve your browsing experience and to collect analytics data. We use Google Analytics 4 (property ID: G-T623G8R582) to understand how visitors interact with our website. Google Analytics collects anonymised data including page views, session duration, and traffic sources. Google may transfer this data to servers in the United States.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on. Most browsers also allow you to refuse or delete cookies through their settings. Note that disabling cookies may affect the functionality of certain parts of our website.
6. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:
- Service providers: We use trusted third-party platforms — including GoHighLevel (CRM and automation), Google (Analytics), and our website hosting provider — that process data on our behalf under contractual obligations to keep it secure and confidential.
- Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of The HVAC Lead Co., our clients, or others.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.
7. Your Rights and Choices
Under PIPEDA, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete personal information.
- Withdraw consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
- Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly.
- Lodge a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Client data is retained for the duration of the service engagement and for a period of up to seven (7) years thereafter to comply with tax and accounting obligations. Website analytics data is retained in accordance with Google Analytics' default retention settings (26 months).
9. Data Security
We implement reasonable physical, technical, and administrative safeguards to protect your personal information against unauthorised access, use, disclosure, alteration, or destruction. These measures include secure HTTPS transmission, access controls, and the use of reputable third-party platforms with their own security certifications. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Cross-Border Data Transfers
Some of our service providers, including GoHighLevel and Google, are based in the United States. As a result, your personal information may be transferred to, stored, and processed in the United States or other countries outside Canada. By using our website or services, you consent to this transfer. We take steps to ensure that any such transfers are subject to appropriate contractual protections.
11. Children's Privacy
Our website and services are directed exclusively at business professionals and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. We encourage you to review this page periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:
- Email: [email protected]
- Phone: 1-647-931-1904
- Website: thehvacleadco.com/contact